Terms, conditions and things you should know

Our promise to provide 100% Satisfaction Guarantee and ReDo Policy!

Providing a professional cleaning service that is licensed and insured.
100% Satisfaction Guarantee – If for some reaons you are dissatisfied with a portion of your cleaning, let us know, same day and a crew will be sent back to your home to redo that area. Our cleaners must be allowed to come back within 48 business hours from the original cleaning and we do not offer cash refunds or discounts for poor quality on the original bill in place of a redo.

Have your home ready to be cleaned.

Have your home picked up and ready to be cleaned. Hourly charges may be incurred if cleaning technicians require more time if your home is not ready to be cleaned or if a job is underestimated due to the condition of the home.
- We do not clean bug infestations, bodily fluids, or extensive grease or fire damage.
- PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning.

Cancellation, Rescheduling,and Lockout Policy

We require at least 48 hour notice for reschedules or cancellations.
Please note that if service is canceled with less than 48 hours notice, we are unable to access the home upon arrival, or are turned away at the door, a cancellation/lockout fee equal to half the service price will be charged to the card on file. Timely notice enables us to schedule another home in your place and ensure our employee’s full work schedules.
Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. The Clean Team AZ reserves the right to make these determinations on a case by case basis.
If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, the next cleaning will be charged at our current hourly rate.
Our cleaning hours are from 8:30am to 5:30pm. If for any circumstance our staff is SENT AWAY or LOCKED OUT from your home between these hours, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested, but ask not to be sent away during our working hours.
For all company initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible.

Breakage and Damage Policy

If asked to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, steam cleaning all types of flooring or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability The Clean Team AZ and/or any of its employees responsible for any damage or breakage to any article or component.

We will make every effort not to break items, but accidents do happen. We have limited liability insurance for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.
Damage must be reported to our office staff by phone or email within 2 business days of service or The Clean Team AZ may not be held liable.
The Clean Team AZ will not be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

Additionally

To meet your needs and to ensure your satisfaction, we reserves the option to reevaluate rates at any time.
If you request changes to your service after receiving your original estimate, additional charges may be billed or a new estimate may be required.
Due to liability, we cannot care for pets, plants, or children.

Payment options

CHECK, CASH, and VISA/MASTERCARD/AMERICAN EXPRESS are all acceptable forms of payment.
A $45 service charge will be added to all NSF Checks. If a check is not received on the day of the cleaning your credit card will be charged. NO EXCEPTIONS
Declined cards and unpaid balances will incur a service charge of $25 or 15% interest whichever is greater.
We offer many ways to pay for our service.
Cash or Check should be put in sealed envelopes addressed to the office.
Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card.
All initial and one-time cleanings could require pre-authorization based on the estimated time and currently hourly rates. The average hold on a card is $500-$750. Some cleanings will have larger holds based on time booked.

Before and After Pictures

We take before and after photos of our work. These pictures are used for training and proof of performance. Please let us know prior if you would rather waive this. Your photos will not be used for advertising or on our website without prior consent.

Professional housekeeping service with hassle free instant booking!